Stationery Direct

To help answer any queries or questions you may have about Stationery Direct � Your Online Stationery Shop, we have compiled a comprehensive list of our customer's most frequently asked questions. We hope you will find the answer you require here:

About Stationery Direct
• Who are Stationery Direct?
• What is the Stationery Direct concept and commitment?
• How do I find my nearest Stationery Direct shop?
• Who do I contact regarding employment at Stationery Direct?
• How can you charge such low prices?

Shop Online
• Can I alter the details in my Stationery Direct online account?
• Which payment methods do you accept online?
• At what stage is my credit card charged?
• Is it safe to use my credit card on your web site?
• Can I still purchase an item that is out of stock?
• Will I receive an order acknowledgement via email?
• What do I do if i need some technical help with a product after I've purchased it?

Delivery & Gift Wrapping
• What are your delivery rates?
• Where does Stationery Direct deliver to?
• Do you deliver to international addresses?
• Do you deliver to PO Boxes?
• How can I check the status of my order?
• Can I have my order gift wrapped?

Returns
• Can I return the goods I have ordered?
• How do I return my goods?
• What if I want to cancel my order?
• How long will it take to receive my refund?

Security & Privacy
• Is it safe to give you my email address?
• Why do you want my name, address, email address, telephone number etc?
• Is it safe to use my credit card on your web site?
• Do you use cookies on your web site?
• Can I have access to my personal information?
• What if I have forgot my password?

About Stationery Direct

Who are Stationery Direct?

Stationery Direct are an online stationery retailer offering savings on thousands of popular stationery products and office supplies. We offer a well informed, unbiased opinion on a wide selection of the best products found in stationery shops. These range from paper and office items to printers, furniture, labels, staplers, binders and cartridges, all within an environment that is secure and convenient. We continually aim to deliver the highest possible level of customer care, treating people as individuals and offering product choices in a language that our customers can understand and a price they can afford.

What is the Stationery Direct concept and commitment?

Our concept is simple. Offer the highest quality stationery products at the lowest possible price. We ensure our prices are the lowest in the UK through a direct operating model. This means you can buy at low prices, but ensure you are receiving the highest quality and standards. We also offer a large array of exclusive stationery products, new product launches and ranges from around the world.

How do I find my nearest Stationery Direct shop?

We are an internet only stationery vendor, ensuring our costs are kept to a minimum and our prices as low as possible

Who do I contact regarding employment at Stationery Direct?

Please visit our Employment Section for further information regarding opportunities at Stationery Direct

How can you charge such low prices?

We operate a low cost operating model, dealing directly with the consumer. Therefore margins normally added onto products by middlemen and retailers to arrive at the high street price are avoided. Also being an internet vendor we have over 10,000 sq feet of storage space based at our central depot in Birmingham and are able to stock a wider range of goods than those available at your local stationery vendor, driving prices down further through our purchasing power. The savings we make are passed directly to our customers.

Shop Online

Can I alter the details in my Stationery Direct online account?

Before you can place an order with Stationery Direct, you will be asked to create a customer account. You can alter the information you provide at any time by logging into my account. Please see our privacy policy for details of how we use the information that you provide to set up your Stationery Direct customer account.

Which payment methods do you accept online?

Payment can be made by Visa, MasterCard, Delta, Electron, Solo, JCB, Maestro. You can pay using our main payment pages which are secured by Protx, alternatively you can pay using your Paypal or Google Checkout account. If you are uneasy about entering your card details online you can call us on 0845 653 0185 and we will be happy to take your order over the phone.

At what stage is my credit card charged?

Your credit card will be charged at the point at which your order is processed.

Is it safe to use my credit card on your web site?

Stationery Direct values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use SagePay to process card transaction and so do not actually store your card details. SagePay utilise the latest strong encryption technology to ensure that all transactional information is protected to the highest standard.

Can I still purchase an item that is out of stock?

Stock levels are indicated next to the product image on the shopping pages. If an item is out of stock you can still add it to your order, however it will only be dispatched once it is in stock. Please do not order an item displayed as out of stock if you require the item urgently. We aim to replenish our stocks daily, so in most cases if the item is out of stock, it will be back in stock very soon.

Will I receive an order acknowledgement via email?

In order to set up your Stationery Direct customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address when you order is received. You will also receive an email when your order is dispatched, this will allow you to track the parcel.

What do I do if i need some technical help with a product after I've purchased it?

Please visit our Manufacturers Help page.

Delivery

What are your delivery rates?

Please see our Delivery Information for full details of the Stationery Direct delivery rates and service.

Where does Stationery Direct deliver to?

Stationery Direct delivers nationally, across the UK. For further information about our delivery options please visit our Delivery information section.

Do you deliver to international addresses?

We regret that currently we can only deliver to the UK.

Do you deliver to PO Boxes?

Stationery Direct�s delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes.

How can I check the status of my order?

Once we have received your order, Stationery Direct will email you with your order number. Please quote this order number in all correspondence. You can contact our customer services team at sales@stationerydirect.co.uk with regard to your query. You can also track your order by clicking here

Can I have my order gift wrapped?

Unfortunately we do not offer this service at present.

Returns

Can I return the goods I have ordered?

Stationery Direct hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied please contact us at sales@stationerydirect.co.uk, or contact customer services by telephone who will be pleased to assist you by forwarding a Returns Form. Please ensure you have your order reference number ready when contacting us. Please see our delivery section for more information

How do I return my goods?

The procedure for returning goods to us is straightforward and is clearly explained in our Delivery information section.

What if I want to cancel my order?

In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at sales@stationerydirect.co.uk before returning an item to request an returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of delivery back to your address. We are unable to offer this returns policy on items opened for reasons of hygiene. Please note that if the item has already been shipped from our warehouse a �6 handling charge will apply. Your statutory rights are not affected.

How long will it take to receive my refund?

Your payment for the goods will be refunded by Stationery Direct within 30 days of cancellation by the original payment method.

Security & Privacy

Is it safe to give you my email address?

In order to make a purchase through the Stationery Direct website you will be required to register. When you register, you will be required to provide information about yourself including your email address. We will use this information to acknowledge your order and to communicate with you if there is any issue regarding the fulfilment of your order. We will not send you any unsolicited materials if you opt out of our newsletters, which you can do from your account. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.

Why do you want my name, address, email address, telephone number etc?

Stationery Direct asks for these details so that we can enhance your experience of using our site, ensure customer safety, provide you with the goods and services you request from us, enable us to fulfill your order and make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and events.

Is it safe to use my credit card on your web site?

We use the latest strong encryption technology to ensure that all personal information is protected to the highest standard. Transactional information could include any credit or debit card details, your personal contact information, health conditions, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our web site will retain your Stationery Direct account details such as your name, address, email address and purchasing history. Each time you log into your Stationery Direct account to create a new order you must re-enter your credit card details. Please see our Privacy Policy for further details.

Do you use cookies on your web site?

The ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.stationerydirect.co.uk and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your account. Our cookies do not remember your credit card details. Please see our privacy policy for more information.

Can I have access to my personal information?

You may see the personal data that we hold on you by sending a written request and £10 fee to Company Secretary, Stationery Direct,
Unit 8 Junction Two Business Park, Demuth Way, Oldbury B69 4LT.

What if I have forgot my password?

If you cannot remember your password, simply click on the Forgot your password? link. An email containing your decrypted password will be sent to the email address you originally provided when you registered.

Frequently Asked Questions